Privacy policy.
CYOU Skin Pty Ltd (ACN xxx xxx xxx) respects your privacy. This policy explains what we collect, how we use it, and the choices you have. We comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
What we collect
- Contact details — name, email, phone, shipping and billing addresses
- Order information — products purchased, order history, payment confirmations
- Account information — password (encrypted), preferences, subscription status
- Technical data — IP address, browser, device, pages viewed (via cookies and analytics)
How we use it
- Fulfil and ship your orders
- Send order updates and customer-service replies
- Send marketing emails (only if you opted in — unsubscribe any time)
- Improve our website and product range
- Detect fraud and comply with our legal obligations
Who we share it with
We never sell your data. We share the minimum necessary with trusted providers — payment processors (Stripe, PayPal, Afterpay), shipping carriers (Australia Post, DHL), email platform, and analytics. All providers are bound by their own privacy obligations.
Cookies
We use cookies for cart functionality, login sessions, and aggregate analytics. You can disable cookies in your browser settings — note that the cart and checkout require cookies to work.
Your rights
You can request access to, correction of, or deletion of your personal information at any time. Email privacy@cyouskin.com.au and we'll action it within 30 days.
Security
Payments are processed over TLS by PCI-DSS compliant providers — we never store full card numbers. Passwords are hashed. Access to customer data is limited to staff who need it to do their job.
Complaints
If you're unhappy with how we've handled your data, email us first. If we can't resolve it, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.